support

Need a hand?

Vigila has no support tickets in an app, no chatbot, no account to sign into — just a person reading email and a published protocol spec. Here's how to reach either.

Email support

For anything account-, purchase-, or bug-related — write directly and we'll reply from there.

support@vigila.eu

Protocol on GitHub

The wire protocol and rule-engine contract that the app, the relay, and the bridge all implement — published and open, so you can read exactly what crosses the network. For bug reports and feature requests, email us; there's no public issue tracker.

github.com/vigila-eu/protocol

How it works

Most "is this a bug or is this by design" questions — the relay going down, ports, cert pinning, what our bridge can see — are answered there already.

Read the FAQ →

What to include in a report

Vigila version (Settings → About) and iOS/watchOS version
RouterOS version and connection mode (REST or legacy API)
Whether you're using a self-hosted relay, and its version
What you expected vs. what happened, and when it started